Hi I am Kennedy, your local computer tutor and IT expert in the East Anglia area. Please feel free to contact me if you need any help with your computer, tablet or the Internet.
I am volunteering for the free computer advice and support service at AgeUK Suffolk. I am a STEM Ambassador and I help children learn programming at a local CodeClub. I am a Dementia Friend.
- 13 years of IT R&D experience in the telecom industry
- 2 decades of IT support and consultancy experience
- BEng Computing
- MBA (double honours)
Kennedy is our No.1 contact for all our IT needs, whatever the platform he is knowledgeable and has so far managed to resolve all our issues in a cost-effective solution
Kennedy always goes out of his way to help resolve our it issues in a way that best meets our needs, explaining the choices for each step
Kennedy really knows his stuff for both our Microsoft and Apple support needs. Offering useful and helpful tips to improve our general awareness and efficiency. Plus options for ways forward. Highly recommended for any IT assistsance
So professional and courteous, fantastic service. Highly recommended.
Being able to ask questions.
The way I learn suits me.
The way it's adapted to my needs as an older person.
After Kennedy had kept my old PC alive for almost 3 years past its "sell by" date, I decided to bite the bullet and get a new one (desktop). He costed and gave me a choice of three options to purchase. Having chosen the option to buy from an online PC specialist recommended by him, he was able to order everything on my behalf that he knew would suit my needs, and save me money in the process. Upon delivery he set everything up for me, transferred files etc. and made sure it was configured to my requirements.
Once again, superb service as always and terrific value. He always seems to go above and beyond.....thoroughly recommended. I would never go anywhere else.
Five "hearts" for all categories says it all. So pleased I found Kennedy....wouldn't go anywhere else now!
kennedy has helped me in a variety of ways to address problems with various technologies.
All of the above and very pleased with everything.
Very professional service. Would recommend to anyone.
I have used Kennedy for my PC problems for over 2 years now and can really say no more other than the 5 stars awarded to him for the 6 categories of professional, knowledge,communication,punctuality,value and overall.
In my opinion he goes over and above what is actually required of him, will not let any thing beat him (!) and is always value for money. Being a technical 'dinosaur' some things still go over my head a bit, but on the whole he manages to get me to understand!!
I first met Kennedy through Age UK when he gave me free training on my iPad. I then went on to attend various courses @ The Ipswich Library which proved invaluable before asking him to look at our equipment. Kennedy is professional, personable and efficient. He is very knowledgeable and we have complete confidence in his ability and advice including particularly in decided what to purchase in such a complex market. He has recently installed new software and successfully aligned all our equipment including my phone which now works in a synchronised way for the first time. What we like most is his proactive approach to ongoing support and the fact that he always responds promptly if we need any further help. It is so reassuring to know that he is on hand if we need him and we would not hesitate to recommend him. We think he is excellent value for money and peace of mind.
Finding Kennedy was very valuable. He helped me out when I got scammed.
Kennedy was extremely helpful. Very pleasant an extremely knowledgeable.
Definitely worth the money.
Good service and he checked after a few days that things were ok.
Kennedy helped us with so many different types of problem this time, and wouldn't give up until he had sorted them all - it took a few visits but there was a lot to do and all running really well now. Thank you Kennedy - so pleased you're only a phone call away!
Very comprehensive answers to all my questions. Plenty of new information for me to absorb and practice! Thank you.
Very helpful, sorted our problems with a minimum of fuss. Can thoroughly recommend.
Excellent service. Very thorough and professional. Would have no hestitation in recommending to others.
You cannot improve upon excellence. Keep up the good work.
Kennedy diagnosed our problem very quickly, but frustratingly this took much longer to resolve (not Kennedy's fault!). Everything now up and running again, and once again we are very grateful. Thank you.
Kennedy demonstrates a gentle approach to making a seemingly difficult question so straightforward in its solution! I will be booking a follow up session once I've mastered lesson one!
Excellent service. Nothing to improve.
Whatever your problem....this is the guy! First class service, extremely knowledgeable, super advice , talks plain English and sorts the problem out. I wouldn't go anywhere else now.
Good service. Explained everything well and clearly. Excellent after service support. Kennedy made sure we were all okay.
Very professional service, thank you
Having initially met Kennedy at an Age UK consultation, I asked him for a home visit to see if he could resolve my computer problem. He is the first 'expert' that I have come across that was able to explain in understandable language actually what he was doing. His knowledge and obvious expertise were second to none, he was patient and polite and would not give up until he had done all he could to resolve the problem....which he eventually did to my satisfaction. He even makes a follow up call to make sure all was OK, and on top of all that I consider his charges to be exceptionally reasonable. I would not hesitate to recommend Kennedy for any PC/tablet issues. I will certainly use Kennedy for any further issues and advice.