FREE COMPUTER ADVICE, HELP, SUPPORT AND LESSONS

THE BEST THINGS IN LIFE ARE FREE

Would you like to learn how to use your computer, tablet or the Internet? Help is just around the corner.

In partnership with AgeUK Suffolk, Lxpert and AgeUK are offering FREE computer help, advice, support and lessons to AgeUK customers. Those browsing at the AgeUK shop in Ipswich Town Centre will have an opportunity to speak to one of our volunteer local IT experts from Lxpert about any computer, IT or technology-related issues they might have - from getting advice, through setting up or fixing, to learning. This initiative is a part of Lxpert’s ongoing CSR programme aimed at driving digital inclusion within the society.

 

AgeUK Charity Shop Ipswich

 

The free computer help sessions are available every Monday between 10am and 12pm at AgeUK shop, 41A Upper Brook Street, Ipswich Town Centre (opposite Sainsbury's). Please book your appointment at the shop or over the phone (01473 257 039). Each booking slot is 30 minutes long. The help is provided on a 1-to-1 basis.

 

The next session:

Monday 14th January 2019 from 10am to 12pm

 

A computer expert is teaching a customer how to use email on her laptop

 

Our friendly local IT experts are happy to:

  • For advice
    • how to get connected to the Internet and demonstrate what you could use the Internet for
    • what devices or software might be best for you (including computer, laptop, tablet, smartphone, printer, software, app etc..)
  • For learning
    • how to use your computer, tablet or smartphone and navigate around the user interface.
    • how to use emails to communicate with your friends and family and show you how to send photos
    • how to find information online (such as news, bus or train timetable, weather forecast, cooking recipes, holidays and details of local clubs and activities)
    • how to use Skype to call or video conference with your friends and family
    • how to use Facebook (or any social media) to keep in touch with family, to find long lost friends or to engage with interest groups
    • how to plan your journey and do virtual sightseeing with Google Maps
    • how to be safe online (Internet security)
    • how to do shopping online safely
    • how to watch your favourite shows with catch up TV on your computer or tablet.
    • how to take pictures, organise them and share them with your friends and family.
    • how to find places to do your ancestry and family research
  • For support, we can help you to
    • set up your computer, tablet or smartphone
    • fix/repair your computer, tablet or smartphone if time permitted
  • And many more… (just ask!)

 

Launched in July 2015, the service continues to receive exceptionally good reviews. Please feel free to visit us at the AgeUK shop. Please feel free to LIKE and SHARE. We are looking to expand this service to other parts of UK with AgeUK. Please feel free to sign up to our newsletter to keep up-to-date with the latest development.

I can't make Mondays but I need some help, what can I do?

If you need some help with your computer, tablet, smartphone or the Internet, our friendly local experts are happy to provide you personal help at a convenient time and location to you (e.g. at the comfort of your own home). Find out more here.

I love what you do and I want to participate

If you are an IT expert and would like to use your skills to help people and tranform their lives, on a voluntary and/or freelance basis, while getting rewarded for doing so. We would like to hear from you. Please visit become a lxpert for more information.

 

Result to-date

Customers helped: 485

Average rating: 5 out of 5 stars (extremely helpful)

100% got their questions answered

100% would use the service again

100% would recommend it to their friends and family

Total donations raised for AgeUK: £864.19

Total number of sessions: 153

Total volunteering time: 459 hours

 

What our customers say about the service

  • "I like it as it is 1-to-1."
  • "I like how everything was explained to me. Speak in a language I can understand."
  • "Showed me what to do. Have a chance to do it myself. Not rushing."
  • "Discovering things I didn't know."
  • "Friendliness, informal setting, very interesting, not too technical, layman."
  • "Very friendly, helpful and patient."
  • "It's just great! So helpful!"
  • "Very good. Nice to be able to come in and talk to someone."
  • "Got to digest all learnt today. Will come back another time."
  • "Enjoyed this 20 minutes. Wish it could be longer."
  • "Patient, friendly, an expert in the field of computing."
  • "Extremely helpful. Clear and concise. Friendly and Informal."
  • "Friendly. Excellent advice. Explain in a way I can understand."
  • "Informative and informal."
  • "Absolutely fabulous! It encourages me to use my computer more!"
  • "Helpful. Informative. Pleasant surroundings. Nice people. I'll come back for further knowledge".
  • "Explained well. Wonderful teacher. Wish it could be longer."
  • "I've learnt more today than any other time. Very satisfactory!"
  • "Solved my problems. Helped me save lots of money!"
  • "Very pleased about the service. I feel very comfortable."
  • "Nice and comfortable talking to an expert without feeling stupid."
  • "Extremely helpful. I was given an honest opinion, advice and where to start."
  • "It's very helpful. Patient. Gaining knowledge about the Internet for the first time."

Thank you message

Thank you message from Helen Oldfield on Facebook 20 March 2017: Kennedy Cheng, you are a legend among silver surfers! You taught (and still coach) my 86 year mum in law how to use the Internet, and she's loving being online! Thank you for all your voluntary work and skill sharing. It's much appreciated and it's given my mum in law a new way to stay in touch with her busy 15 year old grand daughter and family. I hear you are a very nice chap!

 From Helen Oldfield

 

In the news

ITV News journalist Kate Prout (@KateProutITV) did a report about our work in helping older people get online and use technology at AgeUK Suffolk. The news appeared on ITV News at 6pm and 10pm on 15th August 2017.

 

East Anglian Daily Times feature article Change your life for the better by gaining the digital skills you need published on 12 June 2017

East Anglian Daily Times feature article "Change your life for the better by gaining the digital skills you need" published on 12 June 2017.

 

Free computer help service announcement on the Ipswich star 2016

Free computer help service announcement on the Ipswich Star 2016.

 

Press releases

AgeUK: http://www.ageuk.org.uk/suffolk/latest-news/it-support-sessions-at-our-ipswich-charity-shop/

Lxpert: https://www.lxpert.com/showarticle/17/Free-computer-advice-for-AgeUK-customers

Innovation Martlesham: http://www.innovationmartlesham.com/articles/free-computer-advice-for-ageuk-customers/

 

Related articles

Age UK Suffolk | Free Computer Classes

Free computer advice for AgeUK customers announcement

First free computer advice session is a success

Free computer advice first milestone reached

Free computer advice second milestone reached

Happy Birthday to Free Computer Advice service

Celebrating 2 wonderful years of Free Computer Advice and Support service

Happy 3rd Anniversary to Free Computer Advice and Support Service

Volunteer of the Year offers free IT sessions

 

Mentions

AgeUK Tweets:

Woodbridge Library Twitter: https://twitter.com/WoodbridgeLib

Maplin Twitter: https://twitter.com/Maplin_IPS/status/636143624569360384

The Felixstowe Web Daily: http://paper.li/FelixstoweWeb?edition_id=d1a92980-6115-11e5-9128-0cc47a0d1605

https://twitter.com/AgeUKSuffolk/status/628906022355238913, https://twitter.com/AgeUKSuffolk/status/623822638499168256

 

Tips and how to guides

https://www.lxpert.com/archive?keyword=How+To

 

Thank you

With the help of the local people, businesses and communities. You can pick up a leaflet, see a poster or enquire about the service at 26 locations in Suffolk:

 

Session diary

Monday 10th December 2018 (10am to 12pm)

TBA

 

Monday 3rd December 2018 (10am to 12pm)

TBA

 

Monday 26th November 2018 (10am to 12pm)

Our customer learnt how to close and restart apps on the Apple iPad. Our customer learnt about Internet Cookies, learnt what they really are and what they are for. Our customer learnt how to find the contact list in the Gmail webapp. Our customer learnt how to open, close and manage Safari Browser tabs on the iPad. Our customer learnt how to delete messages in Facebook messenger. Our expert helped a customer to demystify a product information email from her Internet Security provider. Our expert helped a customer to remove unwanted Chrome browser extensions that were causing problems on her computer.

Customer feedback:

  • “Reliable and helpful service. Solve my problems in a way that I can understand.”
  • “I can discuss what I want about my computer.”
  • “Can we have more frequent sessions please? ;)”
  • “I can ask the questions about my computer that I always wanted to ask. I can talk about anything computer related here.”

 

Monday 19th November 2018 (10am to 12pm)

Our customer learnt how to connect his iPad to a WiFi hotspot. Our customer learnt how to look up information online using voice search in the Google app. Our customer learnt about social networks such as Twitter. Our customer learnt how to do virtual sightseeing with Google Maps. Our expert helped a customer to recover his email account.

Customer feedback:

  • “The expert explained things properly that I can understand.”
  • “Brilliant service. Very helpful.

 

Monday 12th November 2018 (10am to 12pm)

Our customer learnt how to do virtual sightseeing and plan journeys with Google Maps. Our customer learnt about social media e.g. Facebook and Twitter and learnt about their benefits and drawbacks. Our customer learnt about the different Internet access options that he could take to get online. Our customer learnt how to reply a message on Nextdoor. Our customer learnt how to update Apps on his Apple iPad. Our expert helped a customer to upgrade/migrate to a smartphone.

Customer feedback:

  • “I received factual information about technology. This is a useful service especially for the elderly.”
  • “The answers I get make it a bit more clear.”
  • “Great service! I like the personal 1-to-1.”

 

Monday 5th November 2018 (10am to 12pm)

Our customer learnt how to use her computer to complete her course work assignment. Our customer learnt how to use Google Translate to translate from one language to another. Our customer learnt how to open, close and manage browser tabs on the iPad. Our customer learnt about iCloud backup and how to use Touch ID to unlock her devices. Our customer learnt how to connect her iPad to a WiFi hotspot. Our customer learnt how to visit websites and look up information using Google.

Customer feedback:

  • “The answers are concise and the expert is very helpful. I like coming here. It's really well worth the effort!”
  • “Clear instructions. Friendly people.”
  • “Brilliant service. I've learnt to use my computer that I have never learnt before.”
  • “The tutor is kind and helpful.”

 

Monday 29th October 2018 (10am to 12pm)

Our customer learnt about the new Yahoo privacy and cookie policy and what to do to protect her privacy. Our customer learnt how to navigate around Skype user interface on her iPad. Our customer learnt how to shop on Amazon website and how to look for specific items. Our customer created a new email account with the guidance of our expert. Our customer learnt how to use the Quizlet app to find inspirations for her lessons. Our expert helped a customer to setup her iPad so that valuable data and photos are backed up to iCloud. Our customer learnt about safety and security when using cloud services. Our expert helped a customer to check the Windows Privacy Policy on her laptop. Our expert helped a customer to check the subscription of the Internet Security software on her laptop.

Customer feedback:

  • “The expert solved all my technology problems! I’m very grateful!”
  • “The expert is very efficient and everything is well explained. Very pleased with the service. Lucky to have it!”
  • “Clear explanations. All good :)”

 

Monday 22nd October 2018 (10am to 12pm)

Our customer learnt how to navigate around the user interface of a Samsung smartphone. Our customers learnt how to connect their devices to a WiFi hotspot. Our customer learnt how to look up and compare mobile pay as you go tariffs. Our customer learnt how to be safe using email and the Internet. Our customer learnt what cookies are, breaking down the myths and hypes. Our customer learnt how to plan a journey with Google Maps. Our customer learnt how to recycle/give away furniture online. Our customer learnt how to pin/unpin applications to Windows 10 taskbar. Our expert helped a customer to check whether it is possible to replace the smartphone battery rather than buying a new phone.

Customer feedback:

  • “The information is clear and concise. Very helpful  service.”
  • “The service is efficient and it’s 1-to-1. It is a great service. I wish more people are aware of this service!”
  • “Great personal computer help service.”

 

Monday 15th October 2018 (10am to 12pm)

We kicked off this year’s Get Online Week with the free computer advice session at AgeUK Suffolk on Monday morning. It was a fruitful session. Happy customers. Great feedback :)

Our customer learnt how to navigate around the Gmail webapp. Our customers learnt how to use the Windows 10 Mail app, how to reply emails and how to delete emails in the bin. Our customer learnt about email functions such as reply, reply all and forward. Our customer learnt how to scroll up and down a page smoothly with the mousepad with two point scroll. Our customer learnt how to use Google to look up pictures of Princess Eugenie Royal Wedding.
Customer feedback:

  • “It is good to be able to unload a few computer queries regularly.”
  • “It is informative, friendly and precise. It’s always very good. I enjoy coming here.”
  • “I like the 1-to-1. The expert answered all my questions.”
  • “It is very helpful. Very happy with the service.”

#GOLW18 #try1thing

 

Monday 8th October 2018 (10am to 12pm)

Our customer learnt how to write and reply emails. Our customer learnt how to add and edit contacts on her smartphone. Our customer learnt how to find information online using voice search on her smartphone. Our customer learnt how to use plan travel journey with Google Maps. Our customer learnt about the different Apps and features in her Samsung Smartphone. Our customer learnt what browser cookies are and why it is important to check the cookie policy. Our customer learnt about social networks such as Instagram and Facebook. Our expert helped a customer to customise the home screens of her smartphone.

Customer feedback:

  • “Kind personal assistance. The expert is a charming and helpful gentleman.”
  • “It's been a very good experience. The expert explains things very simply and he is exceedingly patient.“
  • “I like the personal service. It is great! And he is in the local news!”

 

Monday 1st October 2018 (10am to 12pm)

Our customers learnt how to navigate around the Gmail user interface and what the buttons do. Our customers learnt how to deal with spam email and how to unsubscribe newsletters. Our customers learnt about the different folders in their email accounts. Our customer learnt how to use filter feature in Windows 10 Mail to find emails. Our customer learnt how to do some window shopping on the RNIB website. Our expert gave some advice to a customer on the best options for getting Internet access at home. Our expert helped a customer to remove pop up messages in her computer.

Customer Feedback:

  • “Very helpful. More realistic than previous experiences.”
  • “Very efficient service. The expert explains things well. Very pleased with the service. Lucky to have it!”
  • “I can understand it!”

 

Monday 24th September 2018 (10am to 12pm)

Our customer learnt how to respond to neighbours’ posts on Nextdoor. Our customer learnt how to save photos from emails to the iPad photo gallery. Our customer learnt how to check the weather forecast on the BBC Weather website. Our customer learnt how to plan travel journeys with Google Maps. Our customer learnt how to find information, do unit conversions, check currency exchange rates and check flight prices on Google.

Customer feedback:

  • “It is a great personal service.”
  • “The sessions are always good. Very informative.”
  • “I like the 1-to-1. Very helpful service.”

 

Monday 17th September 2018 (10am to 12pm)

Our customer learnt how to send photos to friends and family via email. Our customer explored Gumtree and learnt how to sell items online. Our customer learnt how to find TV programmes on BBC iPlayer and navigate around the controls. Our customer learnt how to use Skype emojis in the Skype App and how to remove them.

Customer feedback:

  • “It was very easy to understand. I am very glad to have this help. And it’s free!”
  • “I had all my questions answered. Very pleased with the service.”

 

Monday 10th September 2018 (10am to 12pm)

Our customer learnt how to use the search & filter function in the Windows 10 Email App to find emails. Our customer learnt how to import photos from a digital camera to Google Picasa. Our customer learnt how to organise photos into folders and albums in Picasa. Our customer learnt how to find specific information online. Our customer learnt how to find emails on an iPad. Our expert helped a customer to uninstalled pre-installed games in Windows 10 to save up storage space.

Customer feedback:

  • “Friendly service. Instructions are easy to understand.”
  • “Everything was explained well. A very good service. Thank you very much!”
  • “Great service. I like the personal touch.”

 

Monday 3rd September 2018 (10am to 12pm)

Our customer learnt how to customise the apps and icons on her Apple iPad. Our customer learnt how to manage his bookmarks (favourites) on the Google Chrome web browser. Our customer learnt how to visit a website with her laptop. Our customer learnt how to find out about the latest news, the weather and travel information online with her computer. Our expert helped a customer to setup Norton Internet Security on his computer so that his computer is protected from cyber threat.

  • “The service is readily available. The expert is patience and is always ready to explain things.”
  • “Very good and very friendly service. I like the 1-to-1s.”
  • “A brilliant service!”

 

Monday 20th August 2018 (10am to 12pm)

Our customer learnt about the Internet, the terminologies and what he can use it for. Our customer learnt how to use the iPad Photos App, how to mark photos as favourites and how to do a photo slideshow. Our customer learnt how to save photos from Skype to the iPad. Our customer learnt how to use the animated emojis on Skype. Our customers learnt how to use the web browser to visit and navigate websites. Our expert helped a customer to setup Norton Internet Security.

Customer feedback:

  • “I like the 1-to-1. Very helpful session. Thank you.”
  • “I can ask anything I want about technology. I always get the answers without feeling silly.”
  • “Friendly and helpful service. Easy for me to get there too!”

 

Monday 13th August 2018 (10am to 12pm)

Our customers learnt about the Internet, how to access it and what they can use it for. Our customers learnt how to connect their devices to an access point (WiFi). Our customer learnt about the icons on the Windows taskbar and what they do. Our customer learnt how to use Google to look up weather and information. Our customer learnt how to save photos from emails to her computer. Our customer learnt how to file email into folders. Our customer learnt how to shoot videos with her camera and how to play them back. Our expert helped a customer to setup her camera so that it is ready for holiday.

Customer feedback:

  • “Brilliant session :) The expert explains things well. I got chance to write things down. Very helpful.”
  • “The expert gives simple and understandable answers to my questions.”
  • “Absolutely pleased with the session. The expert taught me what I wanted to know. I wouldn't be able to do things I wanted to do on my computer without the help.”

 

Monday 6th August 2018 (10am to 12pm)

Our customer learnt about virus protection software updates and why they are important. Our customer learnt how to add a contact in Windows 10 Mail app. Our customer learnt how to send an email to his friend using his Apple iPad. Our customer learnt how to fill up a form (in Microsoft Word document format) electronically from an email and send it back on his Apple iPad. Our customer learnt how to clear Google search history in Safari. Our expert helped a customer to configure Google Chrome browser extensions so it works properly.

Customer feedback:

  • “I like the personal service. It is great!”
  • “Informative, pleasant and very helpful.”
  • “It covers all the points and more!”

 

Thursday 21st June 2018 (2pm to 4pm)

Our customer learnt how to organise photos with Google Picasa. Our customer learnt how to save printer ink by printing in black and white using black ink only and printing in draft mode. Our customer learnt how to download and print free craft samples on craft websites such as Crafterscompanion. Our customer learnt the benefits of having his iPad backed up regularly. Our expert helped a customer to remove unnecessary browser extensions/plug-ins. Our expert helped customers to setup and optimise their Windows 10 laptops.

Customer feedback:

  • “I like the 1-to-1 service.”
  • “A friendly service. Very helpful. Not being made to feel stupid."

 

Thursday 14th June 2018 (2pm to 4pm)

“It gives me more confidence in using my tablet.”

TBA

 

Thursday 7th June 2018 (2pm to 4pm)

Our customer learnt how to use WhatsApp on Android tablet and Windows mobile e.g. to read and send messages, to add people to contact list and to make audio and video calls. Our customer learnt how to reply messages on Nextdoor. Our customer learnt how to respond to meeting invites on Doodle. Our customer learnt the different types of email messages including notification only emails. Our expert helped a customer to remove adware on his Windows 10 laptop. Our expert helped a customer to configure her computer after a major Windows update and change the colour scheme to make the screen more readable. Our expert helped a customer to setup Windows 7 style start menu (StartIsBack) on her Windows 10 laptop.

Customer feedback:

  • “I like the friendly and 1-to-1 service. I’m very pleased with the result.”
  • “I like the personal service. It’s great!”

 

Thursday 31st May 2018 (2pm to 4pm)

TBA

 

Thursday 24th May 2018 (2pm to 4pm)

Our customer learnt how to delete emails on the Apple iPad using the Mail app. Our customer learnt how to print documents on the iPad. Our customer learnt how to move pictures from the documents folder to the pictures folder in Windows 10. Our customer learnt how to safely and securely recycle old computer, protecting personal data. Our expert helped customers to check and configure Windows privacy policy and security policy on their laptop after installing the major Windows update. Our expert helped a customer to customise the Windows 10 notification centre to reduce distractions. Our expert helped a customer to install Microsoft Office 2016 onto her laptop.

Customer feedback:

  • “Magnificently helpful. I've just learnt so much. Thank you.”
  • “Friendly and patient. I'm always pleased to come here.”
  • “I like the personal service. Great and helpful.”

 

Thursday 17th May 2018 (2pm to 4pm)

Our customer learnt how to access online training websites for work. Our customer learnt how to reply email. Our customer learnt how to attach photos to an email on a Samsung Galaxy tablet. Our customer learnt how to navigate to different email folders and how to move emails from one to another. Our expert assisted a customer to purchase a copy of Microsoft Office 2016 Home and Student from Microsoft Website. Our expert helped a customer to configure the font and display of his tablet to make the screen easier to read.

Customer feedback:

  • “The expert explain things very well. Very patient. Give me a lot of confidence.”

 

Thursday 10th May 2018 (2pm to 4pm)

Our customer learnt how to use formatting in Excel to enhance the look of his spreadsheet. Our customer learnt how to move data around in an Excel worksheet. Our customer learnt how to add extra worksheets in an Excel workbook. Our customer learnt about web browser cache, bookmarks, cookies and web history. What they are and what are safe to keep or remove. Our customer learnt about web browsing in “incognito mode” and the benefits and drawbacks. Our customer learnt how to reply messages on a social network such as Nextdoor. Our customer learnt how to plan travel journeys with Google Maps. Our customer learnt how to reading email on the iPad when there is no Internet access.

Customer feedback:

  • “It’s perfect! It’s what I need!”
  • “The expert took the time to explain things.”
  • “Great. Personal. Like a good doctor :)”

 

Thursday 26th April 2018 (2pm to 4pm)

Our customer learnt about Windows update and why is it important to keep the computer up-to-date. Our customer learnt about computer virus and computer hacks. Our customer learnt about antivirus, firewall and Internet security. Our customer learnt about the different Internet security software e.g. Norton and McAfee.

Customer feedback:

  • “Friendly and helpful :)”

 

Thursday 19th April 2018 (2pm to 4pm)

Our customer learnt how to use Excel formula to sum up a group of numbers. Our customer learnt how to insert a picture in an Excel worksheet. Our customer learnt how to create a bar chart in Excel. Our customer learnt how to manage photos on the iPad such as adding photos to favourites, deleting photos and saving photos from email or other apps to the photo gallery. Our customer learnt how to select multiple photos and sent them to a friend via email in the iPad Photo app. Our customer learnt how to manage/delete emails on the iPad. Our customer learnt how to use the social network site Nextdoor to post a notice to the neighbours. Our expert helped a customer to re-setup email in the Windows 10 Mail app after the Windows 10 Creators update.

Customer feedback:

  • “The expert gave me the information I needed precisely and it is understandable.”
  • “The expert gave me the confidence to use technology. I feel very reassuring.”
  • “Everything is great! I like the personal service.”

 

Thursday 5th April 2018 (2pm to 4pm)

Our customer learnt how to bookmark a webpage in the Google Chrome web browser and how to remove bookmarks. Our customer learnt how to find information online searching with voice. Our customer learnt how to write a letter with Microsoft Office Word 2013. Our customer learnt how to create a shopping list with Microsoft Office Excel 2013. Our customer learnt how to reply emails on the Apple iPad. Our customer learnt about the different solutions on RNIB website to help her see the keys on the keyboard easier. Our customer learnt how to shop online and placed her first online shopping order. Our expert helped a customer setup Touch ID on his iPad so that it is easier for him to unlock his tablet.

Customer feedback:

  • “I found the service extremely helpful. I am definitely more confident on the computer now.”
  • “Very personal. I like the personal service and the expert is very patient.”
  • “Friendly, personal, private and it’s one-to-one!”
  • “Great personal service.”

 

Thursday 29th March 2018 (2pm to 4pm)

Our customer learnt how to close Apps on the Apple iPad. Our customer learnt how to add photos to favourites in iPad Photo. Our customer learnt how to download photos from Skype to iPad Photo. Our customer learnt how to switch airplane mode on and off for flight travels. Our customer learnt how to connect an Apple iPad to a WiFi hotspot. Our customer learnt how to plan journey using Apple Maps. Our customer learnt how to write and send an email on the Apple iPad. Our customer learnt how to manage browser tabs on the Apple iPad.

Customer feedback:

  • “The expert made me feel confident, more confident in using my tablet computer. I don't feel scared of it anymore.”
  • “I'm just learning a lot!”
  • “Friendly and very helpful service :)”

 

Thursday 22nd March 2018 (2pm to 4pm)

Our customer learnt how to manage her files in her Dropbox account. Our customer learnt how to manage photos with Google Picasa. Our customer learnt the many things his Apple iPad can do without Internet access. Our expert gave a customer some advice on suitable laptop options based on her needs. Our expert helped a customer to resolve some connectivity issues with her Windows 10 laptop.

Customer feedback:

  • “Excellent local service.”
  • “I get friendly information.”
  • “Very helpful sessions. Can I come back for more help please?”
  • “I like the personal service.”

 

Thursday 15th March 2018 (2pm to 4pm)

Our customer received some impartial advice on suitable laptop and tablet options for her needs. Our customer learnt about the difference between Windows 7 and Windows 10. Our customer learnt how to find out when a photo was taken. Our customer learnt how to use Excel to record bills, do sums and display info in nice charts. Our expert helped a customer to optimise his computer performance and removed unwanted software.

Customer feedback:

  • “I like the informal settings.”
  • “I can get my questions answered and more.”

 

Thursday 8th March 2018 (2pm to 4pm)

Our customer learnt how to transfer photos from his computer to an external USB harddisc. Our customer learnt how to do arithmetic in Microsoft Excel 2016. Our customer learnt how to fully shutdown and restart an Apple iPad. Our customer learnt how to use BBC iPlayer Radio to listen to music. Our customer learnt how to manage browser tabs in Safari. Our expert helped customers to resolve some issues with their Windows 10 laptops. Our expert helped a customer to optimise the computer performance and removed unwanted software.

Customer feedback:

  • “I am very pleased that I can come here and get my computer sorted.”
  • “The expert makes it simple enough to understand. I’ve got exactly what I want to know – to the point. “
  • “Good information provided.”
  • “I like the personal service. It’s great! Nothing to improve!”

 

Thursday 22nd February 2018 (2pm to 4pm)

Our customer learnt how to use the address book in Microsoft Outlook 2016 to send emails to friends and family. Our customer learnt how to re-connect his Kodak wireless printer to the router. Our customer learnt how to attach items from newspapers or magazines to an email as attachments. Our customer learnt how to move emails in the Trash folder back into Inbox. Our customer learnt how to find company financial reports on the Internet. Our customer learnt how to use the BBC iPlayer to catch up missed TV programmes. Our customer learnt how to use Google Maps to plan bus journeys. Our expert helped a customer to organise his photo collections on his laptop computer.

Customer feedback:

  • “I like the personal service. It’s excellent!”
  • “The expert is friendly and willing to listen.”

 

Thursday 8th February 2018 (2pm to 4pm)

Our customer learnt how to view photos in a Chromebook. Our customer learnt how to import photos from a USB memory stick to a Chromebook. Our customer learnt how to use an Apple iPad and learnt what it can do. Our customer learnt how to send and delete emails with the Gmail App on her smartphone. Our customer learnt how to delete multiple emails with the Gmail App and deleted thousands of old emails. Our expert helped a customer to setup email on her smartphone. Our expert gave a customer some impartial advice on a suitable tablet computer based on her needs.

Customer feedback:

  • “Friendly service. Well-taught.”
  • “Very satisfied to have someone who is able to help.”
  • “I like the one-to-one help. The service is very friendly and helpful.”

 

Thursday 1st February 2018 (2pm to 4pm)

Our customer learnt how to do "reply all" in the Gmail app with a shortcut. Our customer learnt some advanced email skills - how to flag email as important and mark email as read or unread and how to send emails to multiple recipients. Our customer learnt how to find information online by speaking to Google on her tablet. Our customer learnt how to set the date and time in Windows. Our customer learnt how to delete bookmarks on the web browser favourite bar. Our customer learnt how to print a webpage nicely. Our customer learnt how to find contact information online. Our customer learnt about Twitter and Facebook. Our customer learnt to navigate around the BBC iPlayer app on his tablet to find TV programmes. Our expert helped a customer to setup email on her smartphone.

Feedback:

  • “Very useful. It's good to learn.”
  • “The service is excellent! Very very good!”
  • “It’s very educational”
    “Great service! It helps me a lot. Nothing too much trouble."

 

Thursday 25th January 2018 (2pm to 4pm)

Our customer learnt how to identify spam and phishing emails. Our customer learnt about the benefits and the risks of Facebook. Our customer learnt about social network platforms such as Twitter and LinkedIn and what they are for. Our customer learnt how to close Apps on an Android Smartphone. Our customer learnt about the data structure of an email. Our customer learnt how to interpret the security alert emails from Google. Our customer learnt to review her Google account security settings under the guidance of our expert.

Customer feedback:

  • “Good reliable information”
  • “It's good, friendly with lots of good information. Not overwhelming.”

 

Thursday 18th January 2018 (2pm to 4pm)

Our customer learnt about the Internet, what it can do and how to get started. Our customer learnt how to find information online using Google with voice search on a tablet. Our customer learnt how to review friends list on her Facebook account. Our customer learnt about popular apps and social media such as Twitter, Whatsapp, Instagram, Facebook, Linkedin and Pinterest. Our expert helped a customer to turn off tablet mode and switch back to desktop mode in Windows 10. Our expert helped a customer to unsubscribe notifications and newsletters from social media.

Customer feedback:

  • “Being taught well and carefully. I’ve learnt a lot. Looking forward to more.”
  • “I like the one-to-one session.”
  • “It’s a wonderful service. Please carry on as it is.”

 

Thursday 11th January 2018 (2pm to 4pm)

Our customer learnt how to organise photos in a Picasa photo album and copy photos to a USB memory stick. Our customer learnt how to backup photos in Picasa. Our customer learnt about synchronising photos between the laptop and smartphone with Google Photos. Our customer learnt how to use BBC iPlayer to catch up TV programmes. Our customer learnt how to find and listen to classical music on Youtube. Our customer learnt how to plan journeys with Google Maps. Our expert helped a customer setup her Gmail app to show emails that were more than 30 days old. Our expert helped a customer customised her smartphone home screen to make it easy for her to access useful features and functions.

Customer feedback:

  • “The session was very informative.”
  • “It’s personal. It’s great!”

 

Thursday 4th January 2018 (2pm to 4pm)

Our customer learnt how to compose an email using the Gmail app. Our customer learnt how to find information online using Google voice search. Our customer learnt how to connect a tablet to a WiFi network. Our customer learnt how to use the Home button on the tablet. Our customer learnt how to forward an email and edit the content before sending it. Our customer learnt how to highlight paragraphs of text on a Samsung tablet. Our customer learnt about the Internet and web browsers. Our customer learnt how to take pictures and look at them in the Photo Gallery. Our customer learnt how to save photos in a webpage to the Photo Gallery.

Customer feedback:

  • “Everything was explained well. I can understand it very well.”
  • “Very useful and very helpful session.”
  • “The expert is brilliant, patient and understandable.”

 

Monday 11th December 2017 (2pm to 4pm)

Our customer learnt how to fill up online customer survey forms. Our customer learnt how to fully shutdown and re-start an Apple iPad. Our customer learnt how to register an account online for utility bills.

Feedback:

  • "I like the personal service."

 

Thursday 7th December 2017 (2pm to 4pm)

Our customers learnt how to use BBC iPlayer to catch up on the latest shows such as the Blue Planet 2. Our customer learnt how to unsubscribe from mailing list. Our customer learnt how to reply/forward emails and how to delete spam emails on Google email. Our customer learnt how to manage, move and delete files in Windows. Our customer learnt how to mark email as read/unread by sliding right in the Apple iPad email app. Our customer learnt how to flag emails as important and file emails into different folders with the email app on the Apple iPad. Our expert helped a customer to setup BBC iPlayer on her tablet. Our expert helped a customer to setup Touch ID on her Apple iPad so that she can unlock the iPad easily with her finger print.

Customer feedback:

  • “I like everything about the service. It’s Fantastic. The expert is very easy to talk to.”
  • “I like the ease and friendliness of the service. It’s been a pleasure :)”
  • “The expert solved my problem! I am really pleased that I found out about this service!”

 

Thursday 30th November 2017 (2pm to 4pm)

Our customer learnt the correct structure and form of an email address. Our customer learnt about email mailbox structure and how to navigate around the email folders on the Apple iPad. Our customer learnt how to use price comparison websites to find cheaper energy suppliers. Our customer learnt the difference between backup and copy. Our expert helped a customer to tidy up and remove errors in the recent email contact list on her Apple iPad.

Customer feedback:

  • “I like the personal attention.”
  • "Can I have more time please?”
  • “I enjoyed the session very much.”

 

Thursday 23th November 2017 (2pm to 4pm)

Our customer learnt how to write and reply emails on the Apple iPad. Our customers learnt how to find information by speaking to Google. Our customers learnt about Facebook security and safety. Our expert helped a customer to set up her tablet to make it easier to use. Our customer learnt how to use Google Picasa to manage photos and how to export selections to a USB memory stick. Our customer learnt how to visit websites mentioned on TV. Our customer learnt how to use Google Maps to plan journeys. Our expert helped a customer to customise the home screen on her Samsung tablet to make it easier for her to access her favourite apps and functions.

Customer feedback:

  • “Very helpful. Everything was explained well.”
  • “Where would we be without this help?”
  • “The expert makes everything so easy.”

 

 

Thursday 16th November 2017 (2pm to 4pm)

Our customers learnt how to send photos to friends and family via email on the Apple iPad. Our customer learnt how to edit text when composing an email on the Apple iPad e.g. undo/redu, insert new line and delete text. Our customer learnt how to delete email by swiping left on the list of emails in the Email App on the iPad. Our customer learnt how to save photos from email to the Photo Gallery. Our customer learnt about online shopping safety in particular whether it is safe to let the websites remember the credit card number. Our customer learnt how to search historical archives online. Our customer learnt how to use the facial recognition feature in Google Picasa. Our customer learnt how to backup photos and documents in her computer. Our customer learnt about on-demand TV services from Virgin Media.

Customer feedback:

  • “Excellent session. Very personal and patient.”
  • “Can I have more time please?”
  • “I like the good information. Explained really well.”
  • “I feel relaxed and I can ask anything. Give me confidence.”

 

Thursday 9th November 2017 (2pm to 4pm)

Our customers learnt how to file emails to folders and how to create email folders. Our customer learnt how to close browser tabs in Safari on the Apple iPad. Our expert helped a customer resolve email sending issues on her Apple computer. Our expert helped a customer adjust icon size on Windows desktop. Our expert helped a customer setup finger ID to make it easy for her to unlock her iPad.

Customer feedback:

  • “I like the personal attention”
  • “The relaxed atmosphere enables me to concentrate more.”
  • “I like the friendly service and efficiency.”

 

Thursday 2nd November 2017 (2pm to 4pm)

Our customer learnt how to do grocery shopping online with the Sainsbury’s app on the iPad. Our customer learnt how to unsubscribe from marketing emails. Our customer learnt how to apply for council housing online. Our customer learnt how to safely remove a USB harddrive in Windows 10. Our customer learnt how to attach photos to email on the iPhone. Our expert helped a customer setup computer backup. Our expert helped a customer to setup his online shopping account.

Customer feedback:

  • “Thanks for making it so easy.”
  • “Friendly, cheerful and informative.”
  • “Very grateful with the service here.”

 

Thursday 26th October 2017 (2pm to 4pm)

Our customers learnt how to connect iPad to a WiFi network. Our customer learnt about Bluetooth and what is used for. Our customer learnt about the new features e.g. dock and keyboard in iOS11. Our customer learnt how to forward email to a friend on the iPad. Our customer learnt how to delete emails on the iPad by sliding/flicking. Our customer learnt how to unsubscribe from marketing emails. Our customer learnt how to save photos from email to the gallery. Our customer learnt about the numbers on the icons in an iPad. Our expert helped a customer setup her email on her iPad so she can see emails older than 1 week.
Customer feedback:

  • “I like the personal 1-to-1 service.”
  • “Enjoyable session. Informative.”
  • “Friendly and the expert explain things well. I enjoyed it!”

 

Thursday 19th October 2017 (2pm to 4pm)

Our customer learnt how to scan a document and attach it into an email. Our customer learnt how to print a webpage and fit it to an A4 sheet. Our customer learnt how to communicate with utility companies through the Internet. Our customer learnt how to safely connect and disconnect a digital camera from a laptop. Our customer learnt how to use Skype to keep in touch with family. Our customer learnt about security and safety of Apps and updates. Our expert helped a customer setup Google Play Store and installed some useful apps on her Samsung smartphone.

Customer feedback:

  • “Very helpful. Completely satisfied :)”
  • “Friendly and informative.”
  • “I feel very at ease and comfortable learning here.”

 

Thursday 12th October 2017 (2pm to 4pm)

Our customer learnt how to send, reply and delete email with iPad email app. Our customer learnt about likes and comments on Facebook. Our customer learnt the different ways to access the Internet. Our customer learnt about the pros and cons of using password vault like Lastpass Vault. Our expert helped customers setup and optimise their Windows 10 laptops. Our expert helped a customer setup his laptop Chrome browser search engine and homepage. Our expert helped a customer adjust his tablet screen to make it easier to read.

Customer feedback:

  • “You make it seem so easy!"
  • "Nothing is too much trouble.”
  • “Easy to understand. Happy with the help.”
  • “Excellent service. Very friendly, helpful and knowledgeable. Thank you”
  • “I like the 1-to-1.”
  • “Can I have more time please? :)”
  • “Couldn’t be better!”

 

Monday 2nd October (Get Online Week Special) and Thursday 5th October 2017 (2pm to 4pm)

Our customer learnt about the different computer backup approaches e.g. cloud, USB stick and USB external harddisc. Our customer learnt how to order repeat prescription medicine on NHS website. Our customer learnt how to do Google search by saying “ok google”. Our customer learnt how to delete multiple emails at once in the Gmail app. Our customer learnt how to attach photos to emails on Apple iPad. Our customer learnt how to delete emails and photos on her tablet. Our customer learnt about privacy issues and be cybersmart on social network websites. Our customer learnt how to post a notice on Nextdoor. Our customer learnt about Apple iPad iOS updates (e.g. iOS 11). Our expert helped a customer setup Google Photo to backup her photos online. Our expert helped customers customise their tablet home screens. #GOLW17 #try1thing
Customer feedback:

  • “I like the friendly advice”
  • “I like the way things are explained precisely to me”
  • “It’s easy to understand, not too much at once.”
  • “So handy to know about all these things.”
  • “I like everything!”
  • “I like the personal service.”

 

Thursday 28th September 2017 (2pm to 4pm)

Our customer learnt to send emails on the Apple iPad. Our customer learnt to add phone numbers to the contact list on iPad. Our customer learnt how to share video clips with family via email. Our customer learnt to do second-hand book shopping online. Our customer learnt to manage email folders on the iPad. Our customer learnt to use the BBC News app and how to personalise news page. Our customer practised using the touch screen on the tablet. Our customer learnt to do grocery shopping with the Sainsbury’s app. Our customer learnt to schedule appointments, check weather and check emails with Siri voice commands.

Customer feedback:

  • “I like to personal attention.”
  • “First class service. Good Good Good. Fine Fine Fine :)”
  • “You make it so easy”
  • “Can I have some more time please?”

 

Thursday 21st September 2017 (2pm to 4pm)

Our customers learnt how to import and manage photos with Google Picasa. Our customers learnt how to safely disconnect a digital camera from the laptop. Our customer learnt how to interpret web addresses and URLs. Our customer learnt about using Facebook and Twitter for community engagement. Our expert helped a customer fix some issues in her Windows 10 laptop. Our expert helped customers to install and setup Google Picasa on their computers.

Customer feedback:

  • “Excellent help as always.”
  • “Friendly and helpful service.”
  • “Great personal service.”

 

Thursday 14th September 2017 (2pm to 4pm)

Our customer learnt about the different folders in her email account and how to navigate around them. Our customer learnt how to find information online using Google. Our customer learnt to write and reply emails on her Samsung tablet. Our customer learnt to attach photos to an email from the photo gallery. Our customer learnt how to connect her tablet to a WiFi access point. Our customer learnt how to print photos from her tablet. Our customer learnt how to backup her valuable photos in the tablet. Our expert helped a customer setup Skype on his tablet and showed him how to use it. Our expert helped a customer to review her BT phone bills.

Customer feedback:

  • “Amazing service! I like everything!”
  • “Everything is good. He makes it seem so easy!”
  • “Easy to understand. Very very helpful! I’ll go home and practice :)”

 

Thursday 7th September 2017 (2pm to 4pm)

Our customer learnt how to use her tablet for the first time. Our customer learnt how to find information online using search engines. Our customer learnt to read and write emails. Our customer learnt about Youtube and how to find how-to videos. Our customer learnt how to use Google Picasa to manage photos and import photos. Our customer learnt how to do virtual sightseeing with Google Maps. Our customer learnt how to stay safe online and be cybersmart. Our expert helped a customer add some bookmarks of useful websites in the web browser.

Customer feedback:

  • “The expert took the time to show me what to do, which was very  nice.”
  • “I can't wait till the next session! :)”
  • “Personal, great service.”
  • “Very reliable and friendly service.”

 

Thursday 31st August 2017 (2pm to 4pm)

Our customer learnt how to show/hide bookmarks in Safari on the iPad. Our customer learnt how to save photos from emails to iPad Photo gallery. Our customer learnt about Youtube and how to watch a video. Our customer learnt how to share a webpage with a family member in an email. Our customer learnt about web cookies and whether they are good or bad. Our customer learnt to schedule appointments on the iPad using voice with Siri. Our expert helped a customer setup Facebook and Messenger on the Apple iPad. Our expert helped a customer setup Skype Privacy Policy. Our expert helped a customer optimise her Windows 10 computer and make it works better.

Customer feedback:

  • "Very helpful!”
  • “Everything is great!"
  • "So easy. You make it look so simple"

 

Thursday 24th August 2017 (2pm to 4pm)

Our customer learnt how to find information on Google with voice search. Our customer learnt about web browsers, websites and webpages. Our customer learnt how to re-send email with the correct email address. Our customer learnt how to attach photos to an email on the Apple iPad. Our expert gave a quick introduction of the Internet to a customer. Our expert helped a customer setup Skype and add a family member to contact list. Our expert helped a customer fix a problem with the word processor in his laptop.

Customer feedback:

  • “Very helpful!”
  • “Friendly, efficient and knowledgeable.”
  • “Great personal computer help.”

 

Thursday 17th August 2017 (2pm to 4pm)

Our customer learnt how to check utility bills online. Our customer learnt how to deal with telephone scams (#BeScamSmart). Our customer learnt about Internet security and how to stay safe online. Our customer learnt how to send email with the Gmail app on her tablet. Our expert helped customers setup finger ID so that they can unlocking their Apple iPad easily and securely. Our expert helped a customer setup and customise his new Apple iPad.

Customer feedback:

  • “Everything is wonderful :)”
  • “All very good. Everyone is so nice here!”

 

Thursday 10th August 2017 (2pm to 4pm)

Our customer learnt what he can use the tablet for when there is no Internet access. Our customer learnt to do some arithmetic with a special calculator app and also with Siri using voice command on the Apple iPad. Our customer learnt how to move the text cursor around and edit text on the Apple iPad. Our customer learnt to display two webpages side by side on the Apple iPad. Our expert helped a customer to remove unused applications on her laptop.

Customer feedback:

  • “Great service. Not much to improve.”
  • “I like the personal touch!”

 

Thursday 3rd August 2017 (2pm to 4pm)

Our customer learnt to go online and find information for the first time. Our customer learnt to check the weather forecast of different places with BBC Weather app and plan travel journeys with Google Maps. Our customer learnt to do video call and stay in touch with friends and family with Skype. Our customer learnt to take photos and videos with the camera on the tablet. Our customer learnt to do window shopping for cars online and look up local car dealership using Google voice search. Our expert helped a customer setup useful apps such as Google Maps, BBC Weather and Google app on her Apple iPad.

Customer feedback:

  • “You make it looks so easy!”
  • “Helpful. Extremely Good. Very pleased that I found it!”
  • “I like everything!”

 

Thursday 27th July 2017 (2pm to 4pm)

Our customer learnt to write email by speaking on the Apple iPad. Our customer learnt to use the BBC Weather app to plan her holiday trip. Our customer learnt to find videos of sports events on Youtube. Our customer learnt to shop for home improvement items online. Our customer learnt to use email on the Apple iPhone. Our customer learnt about privacy issues of social networks. Our expert helped a customer to setup Whatsapp so that she can keep in touch with her friends and family.

Customer feedback:

  • “Wonderful! Gold star! I love it!”
  • “It’s great! I like the personal touch.”

 

Thursday 20th July 2017 (2pm to 4pm)

Our customer learnt to manage, find, delete and mark emails with the Email App on the Apple iPad. Our customer learnt to use a Windows laptop to shop for clothes online. Our customer learnt about Gumtree and how to sell items on it. Our customer learnt to take pictures with the camera on a tablet computer. Our customer learnt to prepare and send CV and cover letter with Google Docs and Gmail. Our expert even helped customers to setup some website bookmarks and shortcuts so it is easier for them to go back to their favourite websites.

Customer feedback:

  • “I like the personal service. It’s excellent! More time please! :)”
  • “Helpful, friendly and Educational.”

 

Thursday 13th July 2017 (2pm to 4pm)

Our customer learnt to catch up Wimbledon tennis matches on the BBC iPlayer. Our customer learnt to find “how to” videos on Youtube. Our customer learnt about Internet security and how to stay safe online. Our customer learnt to take pictures and videos with the Apple iPad. Our customer learnt how to close apps on the Apple iPad. Our customer learnt the difference between Facetime and Skype. Our customer learnt the pros and cons between a laptop and a tablet computer.

Customer feedback:

  • “Friendly service. It’s just really good. It’s really worthwhile. I really enjoyed it."
  • “I like the personal touch”

 

Thursday 6th July 2017 (2pm to 4pm)

Our customer learnt about Internet access speed (Mb) and traffic volume (MB). Our customer learnt to forward emails with the Email app on the Apple iPad. Our customer learnt to save photo attachments in an email to the Photo Library and attach multiple photos to emails on the Apple iPad. Our customer learnt to edit, crop and touch up photos on the Apple iPad. Our customer learnt to window shopping online visiting places such as Amazon, DFS and Ikea.

Customer feedback:

  • “Wonderful service. I enjoy it very much!”
  • “Very patient teacher. Give me confidence.”
  • “I like everything about the service!”

 

Thursday 29th June 2017 (2pm to 4pm)

Our customer learnt what is needed to get online and how to do it. Our customer learnt how to view two webpages side-by-side on the Apple iPad. Our customer learnt how to delete email in the iPad email app by sliding from right to left. Our customer learnt the differences between laptops and tablets and find out which is more suitable. Our expert gave a fun Internet taster session to a customer.

Customer feedback:

  • “I like the service because it is helpful.”
  • “It’s great! I like the personal touch.”

 

Thursday 22th June 2017 (2pm to 4pm)

Our customer learnt to look up information and addresses online. Our customer learnt to send email with the email app on Apple iPad. Our customer learnt to copy and paste texts on the Apple iPad. Our customer learnt to navigate around hotel websites and look for information. Our customer learnt about eBay and how to find items for sale. Our customer learnt to look for cars and do car valuation online. Our expert helped a customer setup Skype on his tablet and showed him how to use it.

Customer feedback:

  • “I like everything! I like the way things are explained to me. Very enjoyable half hour. It's nice to listen to someone who knows so much.”
  • “Helpful and knowledgeable.”
  • “Very informative session. Excellent! I'd like more time.”
  • “Friendly and helpful”

 

Thursday 15th June 2017 (2pm to 4pm)

Our customer learnt to use the email app on the Apple iPad to read and write emails. Our customer learnt to plan travels with Google Maps. Our customer learnt how to use a web browser to visit a particular website. Our customer learnt to do shareholders vote online. Our customer learnt to open and close Safari browser tabs on the Apple iPad. Our customer learnt to take pictures and videos on the Apple iPad. Our expert helped a customer setup Skype on her tablet and showed her how to use it.

Customer feedback:

  • “Good personal service :)”
  • “Excellent consultation.”
  • “Great service!”
  • “I’m getting there, despite initial hurdles.”

 

Thursday 8th June 2017 (2pm to 4pm)

Our customer learnt to write and reply emails on the Apple iPad. Our customer learnt to use the iPad Photo app to view and organise photos. Our customer learnt to attach photos from the photo gallery to an email. Our customer learnt to open, switch and close Safari browser tabs. Our customer learnt to update apps on her tablet computer. Our customer learnt to find information with Google and use voice to search. Our customer learnt about social networks such as Facebook and Twitter. Our expert helped a customer setup finger print unlock on the Apple iPad.

Customer feedback:

  • “It’s fantastic. Good teacher. Pure Gold!”
  • “I feel comfortable and at ease.  I’m very grateful.”
  • “Very helpful and interesting.”

 

Thursday 1st June 2017 (2pm to 4pm)

Our customer learnt to use the Gmail app on the Apple iPad to send and reply emails. Our customer learnt to Google for information e.g. local bridge clubs on her laptop. Our customer learnt to delete emails in the Trash bin on the Apple iPad. Our customer learnt to open and close Safari browser tabs on the Apple iPad. Our customers learnt to use BBC iPlayer app on the Apple iPad to watch TV programmes. Our expert advised a customer on how to get on-the-go Internet Access. Our expert helped a customer to clean up mailboxes and tidy contact list on iPad. Our expert helped a customer to configure the mouse pointer size and colour so that it is easy to see.

Customer feedback:

  • “Excellent session. Very patient. Lots of patient!”
  • “I like the personal touch :)”
  • “I like the personal service. Can’t fault it.”

 

Thursday 25th May 2017 (2pm to 4pm)

Our customers learnt to find information online using Google voice search. Our customer learnt to type numbers, symbols & emoji with the Apple iPad on screen keyboard. Our customer learnt to type emails using voice dictation on the iPad. Our customers learnt how to open and close browser tabs on the Apple iPad. Our customer learnt what the different folders in an email account are for. Our customer learnt the different ways to attach multiple photos in an email. Our customer learnt how to check the weather forecast with the BBC Weather App and plan journeys using Google Maps. Our customer learnt to take pictures with her Amazon Fire tablet.

Customer feedback:

  • “I can understand everything said to me. It’s amazing!”
  • “Good pace. Not too much in one go.”
  • “I feel relax and confident.”
  • “I like the personal tuition.”

 

Thursday 18th May 2017 (2pm to 4pm)

Our customer learnt to burn homemade videos to DVDs and upload videos to Youtube for sharing. Our customer learnt to use BBC iPlayer to catch-up TV programmes. Our customer learnt to attach files to an email and print documents from the Apple iPad to a wireless printer. Our customer learnt about social networks and what they are great for. Our customers learnt to write and reply emails with the Gmail app. Our customer learnt to do virtual sightseeing with Google Maps on a tablet and visited the Caribbean’s.

Customer feedback:

  • “I like everything. It’s wonderful.”
  • “Personal and helpful. It’s great!”
  • “It’s very informative.”

 

Thursday 4th May 2017 (2pm to 4pm)

Our customers learnt what the internet is and how it works. Our customer learnt to find information online with an Apple iPad. Our customer learnt to open, close and manage browser tabs on the iPad. Our customers learnt to write and send emails on the iPad. Our customers learnt the different ways to attach photos in an email on the iPad. Our customer learnt to use voice dictation and digital assistant on the iPad.

Customer feedback:

  • “Explained very good and efficiently. Very enjoyable.”
  • “An excellent service for the elderly.”
  • “Put me at ease. I’m very grateful.”

 

Thursday 27th April 2017 (2pm to 4pm)

Our customer learnt how to search for old mails in the Gmail App on iPad. Our customer learnt about software updates and why they are important. Our customer learnt to use the BBC iPlayer app to watch live and catch-up TV. Our customer learnt to do virtual sightseeing and plan journeys with Google Maps. Our expert helped a customer setup her Amazon Fire tablet and gave a demo tour of the functions and features.

Customer feedback:

  • “I like the 1-to-1. Very personal. Very informative.”
  • “The expert has lots of patience :)”
  • “Very helpful. Very kind of you to do this. Thank you very much.”
  • “Can we have more sessions per week please?”

 

Thursday 20th April 2017 (2pm to 4pm)

Our customer learnt to use Microsoft Movie Maker to make music videos. Our customer learnt the different ways to import movies from a video camera to the computer. Our customer learnt to send and reply email using the Gmail app on the tablet computer. Our customer learnt to take pictures with the camera on the tablet.

Customer feedback:

  • “I like everything here. The expert is great. I like his personal attitude.”
  • “It is friendly and welcoming. Keep up the good work!”
  • “I enjoy coming here. It’s friendly.”

 

Thursday 6th April 2017 (2pm to 4pm)

Our customer discovered the possibilities of digital photography with his camera and laptop. Our customer learnt to find information online and visit places on Google Maps. Our customer learnt to open/close web browser tabs on the Apple iPad. Our customer learnt how to access the Internet outdoor on a beach. Our expert gave a customer an Internet taster session.

Customer feedback:

  • “I like the 1-to-1 and the friendliness.”
  • “Helpful and very patient.”
  • “Excellent! Great!”
  • “Hoping to continue and getting the most from it.”

 

Thursday 30th March 2017 (2pm to 4pm)

Our customer learnt how to get online and find out what are needed. Our customers learnt to find information online and use Google search. Our customer learnt to open/close browser tabs and use bookmarks on the Apple iPad. Our customer learnt to do virtual sightseeing and plan journeys on Google map. Our expert helped a customer to setup an email account on her tablet.

Customer feedback:

  • "Very friendly and concise."
  • "I like the communication."
  • "Very good. I like everything!"

 

Thursday 23rd March 2017 (2pm to 4pm)

Our customer learnt to write and reply email on outlook.com. Our customer learnt to use Facebook and to send messages. Our customer learnt to play DVDs on the laptop and to connect it to the TV. Our customer learnt to navigate around Windows using the mouse. Our customer learnt to write, reply and delete emails on the Apple iPad. Our customer learnt to play music such as the BBC Proms on the Apple iPad. Our expert helped several customers to identify the right mouse for them.

Customer feedback:

  • “Very helpful. Very patient. Thank you very much.”
  • “Help is readily at hand. All A1 and excellent!”
  • “Very informative and very helpful.”
  • “It’s personal and it’s great!”

 

Thursday 16th March 2017 (2pm to 4pm)

Our customer learnt to attach pictures, documents and files to an email on Microsoft Outlook. Our customer learnt to create print labels with Microsoft Office 2016. Our customer learnt to create shopping list and financial statements with Microsoft Excel 2016. Our customer learnt to duplicate files on Windows 10 and use the window docking feature. Our customer learnt to close browser tabs and close apps on the Apple iPad. Our customer learnt how to turn on/off data on the iPhone to save costs. Our customer learnt how to check mobile phone balance. Our expert helped a customer to fix Internet connectivity issues on the iPad.

Customer feedback:

  • "Always friendly & helpful and always put me right. Always answer my questions."
  • "Tell your friends and relatives to come here to get help. The expert is always very helpful."
  • "I like the individual touch! :)"

 

Thursday 9th March 2017 (2pm to 4pm)

Our customer learnt to find old emails on the Apple iPad and mark them with stars. Our customer learnt to visit websites and find information online. Our customer learnt how to get online and what are needed. Our customer learnt to do shopping online and do virtual sightseeing on Google Maps. Our customer learnt to use the mouse to interact with different services online. Our customer explored the amazing services on the Internet accessible on the Apple iPad.

Customer feedback:

  • “Very personal. Patient and pleasant. Certainly learnt a few things! More aware of what I suppose to be doing.”
  • “I like the 1-to-1.”
  • “Very good. Friendly. Very patient.”

 

Thursday 2nd March 2017 (2pm to 4pm)

Our customer learnt to access, read, write and reply email on her laptop computer. Our customer learnt to find contact information online and make contact with email. Our expert helped a customer to resolve Internet connectivity issues on his Windows 8 laptop. Our expert provided independent advice to a customer on the issues she is having with her Internet Service Provider.

Customer feedback:

  • “Very nice to have someone be very patient about it. Thank you very much.”
  • “Very grateful for the free expert advice.”
  • “Personal and excellent service.”

 

Thursday 23rd February 2017 (2pm to 4pm)

Our customer learnt to find information online and open/close browser tabs on the Apple iPad. Our customer learnt to close apps on the iPad to make it work better and faster. Our customer learnt to do window shopping at Tesco online. Our customers learnt to read Google search results and stay safe online. Our customer learnt to navigate around websites and find the information needed.  Our expert helped a customer to configure Apple Siri and to customise notifications on the iPad.

Feedback from our customers:

  • “I can ask the expert anything about my tablet! It's been really helpful. Feel more proficient now”
  • “Helpful. Interesting. Personal. That’s Great!”

 

Thursday 16th February 2017 (2pm to 4pm)

Our customer learnt to add bookmarks to shortcut bar on Google Chrome browser. Our customer learnt to use email on web browser. Our customer learnt to fill up an online refund form. Our customer learnt how to avoid online scams (ADL DVLA scam). Our customer learnt to manage contact list on the Apple iPad and deal with updates.

Our expert helped a customer to customise Windows desktop background, colour and font size to improve visibility. Our expert helped a customer to setup Facebook account. Our expert helped a customer to setup on-demand TV (ITV) on the Apple iPad. Our expert helped a customer to setup iPhone data access policy for Apps to lower mobile cost.

Feedback from our customers:

  • “Very helpful and very useful. Thank you very much for your help.”
  • “Absolutely brilliant without a shadow of a doubt.”
  • “Very friendly. Always helpful and Patient.”

 

Thursday 9th February 2017 (2pm to 4pm)

Our customers learnt to find information online using a web browser, do family history research and find “how to” videos. Our customers learnt how to watch live or on demand BBC programmes on the iPad. Our customers learnt to look up sent emails and use Apple Maps on the iPad. Feedback from our customers:

  • “Very helpful. Very patient.”
  • “I like the personal service. It’s great!”

 

Thursday 19th January 2017 (2pm to 4pm)

Our customer learnt to use the email app on the Apple iPad. Our customer learnt to manage the webpages opened (browser tabs) in Safari on the iPad. Our customer learnt to find information online and lookup phone numbers using online phonebook. Customer feedback:

  • “Personal and it's great! Thank you very much!”

 

Thursday 12th January 2017 (2pm to 4pm)

Our customer learnt to navigate around websites and register accounts. Our customer learnt to open, close and manage web browser tabs on the Apple iPad and to display two webpages side by side. Our customer learnt about selling items on eBay and Gumtree. Customer feedback:

  • "Personal and excellent help. Thank you.” 

 

Thursday 5th January 2017 (2pm to 4pm)

Our customers learnt to use Messages and Email on the Apple iPad and to use the Safari web browser to look up information online. Our customers learnt to copy photos from the computer to a USB memory stick. Our expert helped a customer to review Facebook privacy and security settings to keep her cyber safe. Feedback from our customers:

  • "Explained everything well. Very pleased.”
  • "Great to be able to use the computer.”
  • "Excellent service. It’s great! The expert is a very good tutor.”

 

Monday 12th December 2016 (2pm to 4pm)

Our customers learnt to use Facebook and to send photos & links with email. Our customers learnt how to connect an Apple iPad to a WiFi network. Our expert helped a customer to install Google Chrome on her laptop. Our expert helped a customer to setup Facebook privacy settings to keep her cyber safe. Quotes from our customers:

  • "Very Patient. Very pleasant teacher.”
  • "When I have a question, I can find answers here. So I always think of here to get answers. Happy Christmas and happy new year to the experts!”
  • "I like the personal service.”

 

Thursday 8th December 2016 (2pm to 4pm)

Our customers learnt how to copy photos from a computer to a memory card for printing. Our customers learnt how to use an Apple iPad, navigate around the iPad user interface, use the iPad shortcuts panel and how to connect the iPad to a WiFi hotspot. Our customers learnt how to use Facebook and email. Our customers learnt how to deal with cyber scam calls. Our expert even did a computer health check for a customer to ensure the computer was running okay. Quotes from our customers:

  • "Very pleased with the service. Very pleased. Thank you”
  • "I like the personal touch.”
  • "Very kind and helpful. Thank you very much.”
  • "Reassuring. Excellent service. More than helpful.”

 

Thursday 1st December 2016 (2pm to 4pm)

Our customers learnt how to copy photos from the computer to memory card for printing. Our customers learnt how to use Google Maps and navigate around an Apple iPad. Our customers learnt about telecare solutions for their elderly relative. Our expert helped a customer to setup his iPad, email and install some useful apps. Quotes from our customers:

  • "Friendly and explained well. Very pleased with the service.”
  • “Always patient and very understanding.”
  • “Personal, face to face encounter, with on-going facilitation if necessary. Accessibility is good. Easy to make an appointment. Easy to get here.”
  • “I like the personal attention.”

 

Thursday 24th November 2016 (2pm to 4pm)

Our customers learnt about the Internet, what it is, how it works and what it can do. They learnt about finding information online, reading the latest news and watching TV shows using catch-up TV. Our expert even helped a customer to repair her Apple iPad. A quote from one of our customers:

  • "Excellent service. I like the explanation given. Really appreciate the help I received. Thank you very much."

 

Thursday 17th November 2016 (2pm to 4pm)

Our customers learnt to edit, upload and share photos on Facebook. Our customers learnt to manage files and documents with folders on Windows10. Our customers learnt to do virtual sightseeing on Google Maps and do family history research. Furthermore, our customer received independent computer buying advice. Quotes from our customers:

  • "Very good. Explained very well. Very pleased with the service. Thank you.”
  • "It's great to talk to an expert face-to-face. Happy with the results.”
  • "Very patient. Great for beginners like me. Many thanks.”

 

Thursday 10th November 2016 (2pm to 4pm)

Our customers learnt to use Google to find information and do window shopping on eBay. Our customers learnt what the Internet is and how it works. They also learnt about the different web browsers on their computer. Quotes from our customers:

  • “Feel relax and comfortable. It’s nice to have a chat too.”
  • “Friendly and relax. Felt like I’ve known the expert for years. Times goes too quick for me!”

 

Thursday 3rd November 2016 (2pm to 4pm)

Our customers learnt to use file zip, copy files to a USB stick and attach files to Email. Our customers learnt to use the mouse and do virtual sightseeing with #GoogleMaps and #GoogleEarth. Our customers learnt to play DVDs on the laptop. We even set up the computer for them. Quotes from our customers:

  • “Very explicit. Explained in plain English. Absolutely wonderful. Thank you very much. Can’t fault it!”
  • “Very helpful and patient. Thank you very much for your help.”

 

Thursday 27th October 2016 (2pm to 4pm)

Our customers learnt to search online, organise photos on iPad and post ads on Gumtree. Our customers learnt to find clipart online, use Microsoft Word and import clipart to documents. Quotes from our customers:

  • "Friendly. Feel at ease. Learnt a lot."
  • "Very relaxed to learn here."
  • "Friendly. Personal. Tailored to the individual. And Free!"

 

Thursday 20th October 2016 (2pm to 4pm) (Get Online Week #GOLW16)

Our customers learnt to find information online, do window shopping online and copy files to a USB stick. Our customers learnt about Facebook security and how to stay safe on Facebook. Quotes from our customers:

  • "Very friendly. Very explicit. I learnt a lot today. Very pleased to have the opportunity."
  • "Friendly and informal service. The expert is very patient."
  • "I like the way things were explained to me. The explanation was good and logical."

 

Monday 17th October 2016 (2pm to 4pm) (Get Online Week special #GOLW16)

(TBA)

 

Thursday 13th October 2016 (2pm to 4pm)

 Our customers learnt to find information online, use Skype, watch Catch-up TV, do virtual sightseeing with #GoogleMaps and write letters and stories with Microsoft Word. Quotes from our customers:

  • "Friendly. Easy going. No pressure. True expert. I learnt something today. Too good to be true! <span class="_47e3
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