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Protecting yourself from Internet scams and scam telephone calls workshop

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Have you ever experienced Internet scams or scam telephone calls?

Do you want to know how to protect yourself from them?

Sign up to our special workshop on Internet safety and dealing with scams.


A fun, social, relaxed and informative workshop led by our founder and Internet expert Kennedy. Hands-on exercise and videos will be used to bring the subject to life and reinforce learning. There will be plenty of time for questions and discussions. Share your experience and make some new friends over a cuppa and some biscuits.

You are welcome to bring your own devices, but it is optional.


Next session

Date/Time: Tuesday 11th June 2019 10am-12noon

Venue: Felixstowe Library, Crescent Rd, Felixstowe IP11 7BY

Cost: £5 per person. Tea and biscuits included. (Booking essential by visiting the library)

For more information, please go to the library information desk or telephone 01394 330 850


Protecting yourself from Internet scams and telephone call scams workshop at Ipswich County Library poster

Protecting yourself from Internet scams and telephone calls scams workshop Suffolk Libraries poster



Information and recommendations to help you deal with scams

What happens in a computer scam

Here is a nice video from Jim Browning.

Scenario: Jim saw a warning on his computer screen. It told him to call Microsoft Technical support for help with the number provided. He made the call and the support agent (scammer) asked Jim to give him permission to connect to his computer remotely. This was what happened next. (source: Youtube. Might contain adverts from the content owner)


Click here to watch part 2 of the video


Blocking scam telephone calls


What should you do if you got scammed?

Here are some suggestions:

  • Stay calm
  • If someone is in immediate danger or risk of harm dial 999 now.
  • Note down what happened
    • Based on when, where, who, what, how (e.g. the phone number / website)
  • If bank account or credit card was involved, inform your bank immediately e.g.
    • Cancel the affected debit or credit cards and reissue new ones
    • Temporary block your online banking account
  • Contact a trusted IT professional to check your IT equipment e.g.
    • Unlock the computer if needed
    • Collect evidence
    • Clean up any nasties or something that enables them to get into your computer again
    • Reset/change passwords
  • Contact ActionFraud (the Police) to report the scam with the information and the evidence collected.


Further information and helpline

The Citizens Advice consumer helpline

Telephone: 03454 04 05 06 (Monday to Friday, 9am to 5pm)



Reporting a fraud to Action Fraud (a Police Department)

Telephone 0300 123 2040 (Monday to Friday 8am - 8pm)



Online Safety Advice from the Suffolk Constabulary


Think Jessica – a charity that makes people aware of the danger, and financial implications, of scams which target people in their own homes


AgeUK website



CIFAS – for advice and guidance before and after identity theft


The Financial Conduct Authority – for advice and guidance on financial fraud


To make a report to Trading Standards regarding goods or services supplied



Cyberaware – learn more about protecting your device, your data and your business



Latest fraud and scam news from ActionFraud



Reporting fraud to the Suffolk Constabulary



How to avoid and report scams from the Suffolk County Council



The Met police website




Computer courses: https://www.lxpert.com/showarticle/60/Internet-Courses-at-the-Ipswich-County-Library

Other activities in Suffolk Libraries https://www.suffolklibraries.co.uk/events-activities/get-online/


Please feel free to LIKE and SHARE!


#socialimpact #CSR #digitalinclusion #Digitalskills #dogood #bescamsmart #becyberaware


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